Ques­tions and feedback

We will res­pond to all the feed­back given with con­tact infor­ma­tion in per­son. It is also pos­sible to give us feed­back ano­ny­mous­ly. Feed­back will be trea­ted con­fi­den­tial­ly. Answers to frequent­ly asked ques­tions and feed­back will be publis­hed in this column (wit­hout sen­der information).

Use feed­back form or email library(at)karelia.fi, to send us feed­back or questions.

See library’s help videos at Kare­lia-Fin­na.

What is the self-ser­vice library?

The self-ser­vice libra­ry is open from Mon to Fri 7 — 20, even when the cus­to­mer ser­vice is clo­sed and the­re is no libra­ry staff pre­sent at the libra­ry. You can use self-ser­vice to bor­row and loan books. You must have a libra­ry card to bor­row libra­ry mate­rials. Came­ras are moni­to­ring the library.

During the self-ser­vice hours, you can:

  • bor­row and return material
  • pick up reservations
  • use the computers
  • read books, magazi­nes and newspapers
  • work at the library.

Make sure that you have a libra­ry card and your bor­rowing rights are ok, if you want to bor­row books etc. from libra­ry’s col­lec­tions during self-ser­vice hours.

Notice: Libra­ry’s doors are open Mon — Fri 7 — 20, but buil­ding E’s main door clo­ses on Mon — Thu at 18 and on Fri at 17. During holi­days check the cam­pus door ope­ning hours from the jani­tor. After ope­ning hours you must have a pass to enter the buil­ding. The pass costs 30 euro and you can purc­ha­se it from Tik­ka­rin­ne Cam­pus’ jani­tor. Only Kare­lia UAS stu­dents can have the pass. You have to pro­ve your­self to be a Kare­lia UAS stu­dent (for example with a valid stu­dent card).

What does Fin­na mean?

Libra­ry col­lec­tions can be found on Kare­lia-Fin­na. At Kare­lia-Fin­na, you have access to library’s data­ba­ses, ebooks, ejour­nals, dic­tio­na­ries etc. and you find infor­ma­tion on library’s prin­ted books and perio­dicals. You can also make a reser­va­tion of libra­ry mate­rials on loan and renew your loans. To find the col­lec­tions of other Fin­nish libra­ries, arc­hi­ves and museums, go to finna.fi.

Link your Kare­lia-Fin­na and libra­ry accounts

If you have regis­te­red as a libra­ry cus­to­mer after 1/2020:

  1. Login to Kare­lia Fin­na with Haka login and click My account > Libra­ry cards > Con­nect libra­ry card…
  2. Link your libra­ry account by using your email (must be equal with email address in the libra­ry’s cus­to­mer register).
  3. In your email, you will recei­ve a link > click it and library’s infor­ma­tion will lin­ked to Finna.

If you have regis­te­red as a libra­ry cus­to­mer befo­re 1/2020:

  1. Login to Kare­lia Fin­na with Haka login.
  2. Go to My account > Pro­fi­le > Dele­te my account. Click it and you will be auto­ma­tical­ly log­ged out from Kare­lia Finna.
  3. Login again to Kare­lia Fin­na > click Libra­ry cards (if your brow­ser is not going the­re automatically).
  4. Feed your email address to Email field (must be equal with email address in the libra­ry’s cus­to­mer register).
  5. In your email, you will recei­ve a link > click it and library’s infor­ma­tion will con­nect to Finna.

Having problems?

  • Notice that you have to click the link on the same brow­ser and device whe­re Kare­lia-Fin­na is open (not like Fin­na is open on lap­top and email is open on mobi­le phone).
  • Check that the email address you’­re using equals with the email in the libra­ry’s cus­to­mer register.
  • Didn’t recei­ve the con­fir­ma­tion link? Check your junk mail.
  • Plea­se try anot­her device or browser.
Can I return books when the libra­ry is closed?

You can use library’s auto­ma­ted book return mac­hi­ne even when the libra­ry is clo­sed. It is loca­ted on the right from Tik­ka­rin­ne Cam­pus’ main ent­rance, along the down­hill walkway (map).

Why can’t I renew my loans?

It is not pos­sible to renew your loans, if the items have been reques­ted by anot­her cus­to­mer or if you have fees 10 € or more.

You can renew your loans max. 365 days after the loan date.

If renewal fails repea­ted­ly, you might want to clear your brow­ser coo­kies, brow­sing his­to­ry, etc., and then try again.

How do I make a request?

You can make requests at Kare­lia-Fin­na or at the libra­ry. Reques­ting books which are on loan are free of char­ge. If any copies of the tit­le are avai­lable at the libra­ry, the request fee is 1 euro (pick up from shelf). Avai­lable notices are sent by email. After recei­ving the notice, you can pick up your requests from the self-ser­vice shelf near­by the cus­to­mer ser­vice. If you do not want to use the self-ser­vice pick up for some rea­son, plea­se inform the libra­ry staff.

The fee for an uncol­lec­ted/­not-cancel­led request is 1 euro per request.

You can cancel your request at Kare­lia-Fin­na, if the item is not rea­dy for pick up and you have not recei­ved a notice yet. If the item is rea­dy for pick up, con­tact the cus­to­mer ser­vice, to cancel your request.

Can I pay my over­due fees online?

You can pay your over­due fees onli­ne by log­ging into your own cus­to­mer infor­ma­tion at Kare­lia-Fin­na. For unclear pay­ment mat­ters, plea­se con­tact the libra­ry prior to payment.

Is the­re a colour prin­ter or scan­ner in the library?

The­re is a mul­ti­func­tion prin­ter on the library’s second floor (besi­de com­pu­ter lab), which you can use as a colour prin­ter, a scan­ner and a copying mac­hi­ne. Prin­ting and copying are free, take your own papers with you. Prin­ting is pos­sible only for Kare­lia stu­dents and staff.