Fi

Library – FAQ

Ques­tions and feedback

We will respond to all the feed­back given with contact infor­ma­tion in person. It is also possi­ble to give us feed­back anony­mously. Feed­back will be treated confi­den­tially. Answers to frequently asked ques­tions and feed­back will be published in this column (without sender infor­ma­tion). Use feed­back form or email library(at)karelia.fi, to send us feed­back or questions.

See library’s help videos at Karelia-Finna.

What is the self-service library?

The self-service library is open from Mon to Fri 7.30 – 20, even when the customer service is closed and there is no library staff present at the library. During the self-service hours, you can use self-service devices to borrow and return mate­ri­als. You can also pick up reser­va­tions, use the facil­i­ties and comput­ers, read books, maga­zines and newspapers.

  • Make sure that you have a library card and your borrow­ing rights are ok, if you want to borrow books etc. from library’s collec­tions during self-service hours.
  • Cameras are moni­tor­ing the library.

Notice: Library’s doors are open Mon-Fri 7.30 – 20, but build­ing E’s main door closes on Mon-Thu at 16.30 and on Fri at 15.30. During holi­days check the campus door opening hours from the janitor. After opening hours you must have a pass to enter the build­ing. The pass costs 30 euro and you can purchase it from Tikkarinne Campus’ janitor. Only Karelia UAS students can have the pass. You have to prove your­self to be a Karelia UAS student (for example with a valid student card).

What does Finna mean?

Library collec­tions can be found on Karelia-Finna. At Karelia-Finna, you have access to library’s data­bases, ebooks, ejour­nals, dictio­nar­ies etc. and you find infor­ma­tion on library’s printed books and peri­od­i­cals. You can also make a reser­va­tion of library mate­ri­als on loan and renew your loans. To find the collec­tions of other Finnish libraries, archives and museums, go to finna.fi.

Link your Karelia-Finna and library accounts

Instruc­tions for linking:

  1. Login to Karelia Finna with Haka login and click My account > Library cards > Connect library card…
  2. Link your library account by using your email (must be equal with email address in the library’s customer register).
  3. In your email, you will receive a link > click it and library’s infor­ma­tion will linked to Finna.

Having prob­lems?

  • Notice that you have to click the link on the same browser and device where Karelia-Finna is open (not like Finna is open on laptop and email is open on mobile phone).
  • Check that the email address you’re using equals with the email in the library’s customer register.
  • Didn’t receive the confir­ma­tion link? Check your junk mail.
  • Please try another device or browser.

Can I return books when the library is closed?

You can use library’s auto­mated book return machine even when the library is closed. It is located outside the library, on the right from Tikkarinne Campus’ main entrance, along the down­hill walkway (map).

Why can’t I renew my loans?

It is not possi­ble to renew your loans, if the items have been requested by another customer or if you have fees 10 € or more.

You can renew your loans max. 365 days after the loan date.

If renewal fails repeat­edly, you might want to clear your browser cookies, brows­ing history, etc., and then try again.

How do I make a request?

You can make requests at Karelia-Finna or at the library. Request­ing books which are on loan are free of charge. If any copies of the title are avail­able at the library, the request fee is 1 euro (pick up from shelf). Avail­able notices are sent by email. After receiv­ing the notice, you can pick up your requests from the self-service shelf nearby the customer service. If you do not want to use the self-service pick up for some reason, please inform the library staff.

The fee for an uncol­lect­ed/not-cancelled request is 1 euro per request.

You can cancel your request at Karelia-Finna, if the item is not ready for pick up and you have not received a notice yet. If the item is ready for pick up, contact the customer service, to cancel your request.

Can I pay my overdue fees online?

You can pay your overdue fees online by logging into your own customer infor­ma­tion at Karelia-Finna. For unclear payment matters, please contact the library prior to payment.

Where can I print or use scanner?

There is a multi­func­tion printer in the lobby outside the library (on the entrance floor of Tikkarinne Campus), which you can use as a colour printer, a scanner and a copying machine. Print­ing and copying are free, take your own papers with you. Print­ing is possi­ble only for Karelia students and staff.