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Services for students at Karelia UAS

Admis­sion Services and Student Services

Student Services is respon­si­ble for general student administration. 

The staff of Student Services will serve and advise you, for example, in issues related to enrol­ment and right to study. Student Services also proves your certifi­cates with a student status for the Finnish Immi­gra­tion Services, Employ­ment Office and insur­ance compa­nies, if needed.

Admis­sion Services is respon­si­ble for student admissions. 

Loca­tion:

Tikkarinne 9, E-build­ing, 80200 Joensuu, Finland

Inter­na­tional Office

Karelia has more than 100 partner insti­tu­tions in 25 differ­ent coun­tries. Every year about 160 students from Karelia are either study­ing or doing prac­ti­cal train­ing abroad and about 120 inter­na­tional students are study­ing or doing prac­ti­cal train­ing in Karelia/in the region. Karelia offers courses and modules for incom­ing exchange students and support in finding place­ments. Find more infor­ma­tion for incom­ing Exchange Students.

Outgo­ing students will gain more infor­ma­tion and support about their possi­bil­i­ties for student and trainee exchanges and other ways to inter­na­tion­alise them­selves from the inter­na­tional coor­di­na­tor of their study field. Studies completed abroad are fully cred­ited into the degree at Karelia.

Inter­na­tional Rela­tions Coor­di­na­tors
Ms. Antonia Stavri­dou
Outgo­ing and incom­ing students, TFK and Nord­plus progammes
+358 50 3458262, [email protected]

Ms. Katri­ina Korho­nen
Erasmus+ Insti­tu­tional coor­di­na­tor, Erasmus+ agree­ments, mobil­ity funding and EWP, staff mobil­ity
+358 50 5855146, [email protected]

Helpdesk – IT Services

Karelia UAS Helpdesk assists students with prob­lems related to infor­ma­tion tech­nol­ogy. Helpdesk is a central­ized support service dealing with IT-related error reports and requests for help.

The support requests sent to Helpdesk will be forwarded to ICT support person­nel or other experts.

Helpdesk contact information:

  • E-mail [email protected]​
    You can report prob­lems via e-mail 24/7. Please remem­ber to include your contact infor­ma­tion and a detailed descrip­tion of the problem!
  • Tel. 013 260 6116
    Only for urgent prob­lems or prob­lems requir­ing imme­di­ate attention!
  • Support request form
    (The form can be accesses only from Karelia network)

​Karelia UAS Helpdesk phone service hours are on working days Mo – Fr 12.00 – 14.00.​

What is the best way to report prob­lems? Describe the problem or error in detail and all actions you might have taken when trying to solve the problem. Also, include the possi­ble error message provided by the system or software.

In case of an error related to a single work­sta­tion, you should also mention the time when the error occurred, class­room number and work­sta­tion code (e.g. TI-E014-15). It is only possi­ble with specific infor­ma­tion to assign repair services to correct work­sta­tions as quickly as possible.

Coun­celling and Student Welfare

You are enti­tled to study coun­selling given by the study coun­sel­lor, tutor teach­ers and other teach­ers. Indi­vid­ual coun­selling is avail­able during the entire extent of the studies.

Study coun­selling is system­atic, focused, and flex­i­ble guiding. It can be related to the content of the studies or to study skills, or it can simply provide infor­ma­tion and support. The auton­omy of the student is system­at­i­cally encour­aged through­out the studies. The coun­selling is directly linked with the learn­ing process, and it takes the student’s indi­vid­ual situ­a­tion in life and cultural aspects into account. Depend­ing on the needs of the student, coun­selling can be offered indi­vid­u­ally or in small groups, or it can be virtual coun­selling by study coun­sel­lor, tutor teach­ers and other teachers.

The aim of the study coun­selling is to: 

  • support the student in real­is­ing their indi­vid­ual study plan (ISP)
  • develop and support the auton­omy and study skills of the student
  • support the student in taking respon­si­bil­ity for advanc­ing his/her studies
  • support the student’s indi­vid­ual growth and profes­sional devel­op­ment as well as enter­ing the working life.

If you need special support in your studies, you have the right to request reason­able special arrange­ments. The need for support may regard, for example, reading, writing, other learn­ing-related diffi­cul­ties, phys­i­cal or mental illness/condition, disabil­ity, burnout, your situ­a­tion in life, or differ­ences in language or cultural back­ground. Student coun­sel­lors, Student Welfare Officer and student health care can give you guid­ance on arrange­ments for indi­vid­u­alised special support. If you feel you need special arrange­ments for your studies, you can contact your student counsellor.

Study coun­sel­lors are avail­able to assist you with matters directly related to your studies. Before contact­ing your study coun­sel­lor, check the Study Guide for compre­hen­sive infor­ma­tion about your programme and Pakki portal (avail­able through Karelia ID) for addi­tional resources and support related to your studies.

The tutor students will help you to start your studies effectively.

Infor­ma­tion package on group trustee activ­i­ties (VIP)

Study Coun­sel­lors

Ms Riikka Kaasi­nen
Study coun­sel­lor for Inter­na­tional Busi­ness students
Karjalankatu 3, 80200 Joensuu
riikka.kaasinen(at)karelia.fi
+358 50 441 2229

Mr Jukka Tulonen
Study coun­sel­lor for Indus­trial Manage­ment students
Karjalankatu 3, 80200 Joensuu |
jukka.tulonen(at)karelia.fi
+358 50 367 5166

Mr Joni Ranta
Study coun­sel­lor for Infor­ma­tion and Commu­ni­ca­tion Tech­nol­ogy
Karjalankatu 3, 80200 Joensuu
[email protected]
+358 50 349 0815

Student Welfare Officer

The duties of Student Welfare Officer include encour­ag­ing and support­ing students’ well­be­ing during their studies and promot­ing smooth progress of studies. Student Welfare Officer provides advice and coun­selling both in chal­lenges related to studies and manage­ment of life in general as well as offers help in dealing with diffi­cult personal issues.

Coop­er­a­tion between Student Welfare Officer and the student is always confi­den­tial. Students may contact Student Welfare Officer them­selves or request a teacher or other member of staff to contact her.

Student Welfare Officers

Ms Päivi Laakko­nen
paivi.laakkonen(at)karelia.fi
+358 50 461 9251

Ms Leena Hiltunen
leena.hiltunen(at)karelia.fi
+358 50 4730 860

Karelia UAS Library

Read about the Karelia UAS Library Services on the library’s website.

Career Services

Read about the Karelia UAS Career Services on their website.